Buick Encore: Customer Information / Roadside Assistance Program

Buick Encore 2020-2022 Owner's Manual / Customer Information / Customer Information / Roadside Assistance Program

For U.S.-purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1-888-889-2438).

For Canadian-purchased vehicles, call 1-800-268-6800.

Service is available 24 hours a day, 365 days a year.

Calling for Assistance

When calling Roadside Assistance, have the following information ready:

  • Your name, home address, and home telephone number
  • Telephone number of your location
  • Location of the vehicle
  • Model, year, color, and license plate number of the vehicle
  • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle
  • Description of the problem

Coverage

Services are provided for the duration of the vehicle’s powertrain warranty.

In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.

Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Buick reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

General Motors North America and Buick reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.

Services Provided

  • Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station.
  • Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.
  • Emergency Tow from a Public Road or Highway: Tow to the nearest Buick dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in sand, mud, or snow.
  • Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
  • Battery Jump Start: Service to jump start a dead battery.
  • Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed within the Powertrain warranty period. Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 500 miles.

Services Not Included in Roadside Assistance

  • Impound towing caused by violation of any laws.
  • Legal fines.
  • Mounting, dismounting, or changing of snow tires, chains, or other traction devices.

Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered.

Services Specific to Canadian-Purchased Vehicles

  • Fuel Delivery: Reimbursement is up to 7 liters. Propane and other fuels are not provided through this service.
  • Lock-Out Service: Vehicle registration is required.
  • Trip Interruption Benefits and Assistance: Must be over 150 km from where your trip was started to qualify.

    Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.

  • Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

    GM Mobility Reimbursement Program

    This program is available to qualified applicants for cost reimbursement, up to certain limits, of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle...

    Scheduling Service Appointments

    When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience...

    Other information:

    Buick Encore 2020-2022 Owner's Manual: Additional Factors Affecting System Operation


    Seat belts help keep the passenger in position on the seat during vehicle maneuvers and braking, which helps the passenger sensing system maintain the passenger airbag status. See “Seat Belts” and “Child Restraints” in the Index for additional information about the importance of proper restraint use...

    Buick Encore 2020-2022 Owner's Manual: Warning Lights, Gauges, and Indicators


    Warning lights and gauges can signal that something is wrong before it becomes serious enough to cause an expensive repair or replacement. Paying attention to the warning lights and gauges could prevent injury. Some warning lights come on briefly when the engine is started to indicate they are working...

    Categories

    Sun Visors

    Buick Encore. Sun Visors

    Pull the sun visor down to block glare. If equipped, detach the sun visor from the center mount to pivot to the side window or to extend along the rod.

    If equipped, there is a lighted mirror on the sun visor. Lift the cover to open.

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