Buick Encore: Bluetooth (Pairing and Using a Phone for 7 Inch Screen) / Making a Call Using Contacts and Recent Calls

Buick Encore 2020-2022 Owner's Manual / Infotainment System / Phone / Bluetooth (Pairing and Using a Phone for 7 Inch Screen) / Making a Call Using Contacts and Recent Calls

Calls can be made through the Bluetooth system using personal cell phone contact information for all cell phones that support the Phone Book feature. Become familiar with the cell phone settings and operation. Verify the cell phone supports this feature.

The Contacts menu accesses the phone book stored in the cell phone.

The Recents menu accesses the recents call list from your cell phone.

To make a call using the Contacts menu:

  1. Touch the Phone icon on the Home Page.
  2. Touch Contacts.
  3. The Contacts list can be searched by using the first character. Touch A-Z on the infotainment display to scroll through the list of names.

    Touch the name to call.

  4. Touch the desired contact number to call.

To make a call using the Recents menu:

  1. Touch Phone on the Home Page.
  2. Touch Recents.
  3. Touch the name or number to call.

Making a Call Using the Keypad

To make a call by dialing the numbers:

  1. Touch the Phone icon on the Home Page.
  2. Touch Keypad and enter a phone number.
  3. Touch Buick Encore. Making a Call Using Contacts and Recent Calls on the infotainment display to start dialing the number.

Searching Contacts Using the Keypad

To search for contacts using the keypad:

  1. Touch the Phone icon on the Home Page.
  2. Touch Keypad and enter partial phone numbers or contact names using the digits on the keypad to search.

    Results will show on the right side of the display. Touch one to place a call.

Accepting or Declining a Call

When an incoming call is received, the infotainment system mutes and a ring tone is heard in the vehicle.

Accepting a Call

There are two ways to accept a call:

  • Press Buick Encore. Making a Call Using Contacts and Recent Calls on the steering wheel controls.
  • Touch Answer on the infotainment display.

Declining a Call

There are two ways to decline a call:

  • Press Buick Encore. Making a Call Using Contacts and Recent Calls on the steering wheel controls.
  • Touch Ignore on the infotainment display.

Call Waiting

Call waiting must be supported on the Bluetooth cell phone and enabled by the wireless service carrier to work.

Accepting a Call

Press Buick Encore. Making a Call Using Contacts and Recent Calls to answer, then touch Switch on the infotainment display.

Declining a Call

Press Buick Encore. Making a Call Using Contacts and Recent Calls to decline, then touch Ignore on the infotainment display

Switching Between Calls (Call Waiting Calls Only)

To switch between calls, touch Phone on the Home Page to display Call View. While in Call View, touch the call information of the call on hold to change calls.

Three-Way Calling

Three-way calling must be supported on the Bluetooth cell phone and enabled by the wireless service carrier to work.

To start a three-way call while in a current call:

  1. In the Call View, touch Add Call to add another call.
  2. Initiate the second call by selecting from Recents, Contacts, or Keypad.
  3. When the second call is active, touch the merge icon to conference the three-way call together.

Ending a Call

  1. Press Buick Encore. Making a Call Using Contacts and Recent Calls on the steering wheel controls.
  2. Touch Buick Encore. Making a Call Using Contacts and Recent Calls on the infotainment display, next to a call, to end only that call.

Dual Tone Multi-Frequency (DTMF) Tones

The in-vehicle Bluetooth system can send numbers during a call. This is used when calling a menu-driven phone system. Use the Keypad to enter the number.

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