Buick Encore: Customer Information / Scheduling Service Appointments

Buick Encore 2020-2025 Owner's Manual / Customer Information / Customer Information / Scheduling Service Appointments

When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience.

If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.

If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.

Roadside Assistance Program

For U.S.-purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year...

Courtesy Transportation Program

To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U...

Other information:

Buick Encore 2020-2025 Owner's Manual: OnStar System

OnStar System (7 Inch Screen) 4G LTE If equipped with 4G LTE, up to seven devices, such as smartphones, tablets, and laptops, can be connected to high-speed Internet through the vehicle’s built-in Wi-Fi hotspot. Call 1-888-4ONSTAR (1-888-466-7827) to connect to an OnStar Advisor for assistance...

Buick Encore 2020-2025 Owner's Manual: Engine Oil

To ensure proper engine performance and long life, careful attention must be paid to engine oil. Following these simple, but important steps will help protect your investment: Use engine oil approved to the proper specification and of the proper viscosity grade...