Buick Encore: Reporting Safety Defects / Reporting Safety Defects to General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write:
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 800-200-28425 or 800-466-0818.
In other Central America and Caribbean Countries, call 52-555-901-2369.
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
and notify General Motors of Canada
Company...
Other information:
Warning
With head restraints that are not
installed and adjusted properly, there is a
greater chance that occupants will suffer
a neck/spinal injury in a crash. Do not
drive until the head restraints for all
occupants are installed and adjusted
properly...
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information about the vehicle’s operation;
collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle...
Categories
All seating positions in the vehicle have a
lap-shoulder belt.
The following instructions explain how to
wear a lap-shoulder belt properly.
Adjust the seat, if the seat is adjustable,
so you can sit up straight. To see how,
see “Seats” in the Index.

Pick up the latch plate and pull the belt
across you. Do not let it get twisted.
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